All our guests are different and have different needs, especially when they are on holiday or travelling for work: How can I get to your hotel? Where can I park? Can I have a gluten-free breakfast? Do you accept credit cards? And so on...

If you have some doubts, in this page you will easily find the answers to all your questions, just click on the cathegory of your interest.

Lowest rates: our rates are the cheapest you can find online.
Flexible cancellation/modification: you can cancel/modify your reservation for free until 2 days prior to arrival.
Special discounts: if you are a group or you are planning to reserve a room for more than 5 nights we may have a special discount for you.


No. In order to guarantee your reservation we ask for your credit card details, but we do NOT charge in advance. If you prefer paying in advance, you can do it via bank transfer, credit card or cash.

If you do not have a credit card, you can guarantee your reservation in two ways:

  • Bank Transfer of the equivalent of minimum your first night’s stay to:
    IBAN:     BE58 7360 3975 2179
    BIC:        KREDBEBB
    LUTAZI bvba - Barrestraat 3 - 9000 Gent
    Please mention your reservation number and guest name in the payment description.

  • Advance payment directly at the hotel with credit/debit card or cash.
No. To guarantee your reservation we only make a pre-authorisation on the credit card. With the pre-authorisation, the amount equivalent to the cost of your stay is temporarily blocked on your bank account. After a short period (2-3 weeks), your bank will automatically unblock that amount. Pre-authorisation is NOT a payment.

The pre-authorisation is a standard procedure in order to guarantee your reservation. The amount equivalent to the cost of your stay is temporarily blocked on your bank account. After a short period (2-3 weeks), your bank will automatically unblock that amount. Pre-authorisation is NOT a payment.

There are several underground parking locations nearby. Ghent Reep and Vrijdagmarkt.

If you reach Ghent by train, take bus our metro directly to the hotel.

Parking 'Reep'

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