All our guests are different and have different needs, especially when they are on holiday or travelling for work: How can I get to your hotel? Where can I park? Can I have a gluten-free breakfast? Do you accept credit cards? And so on...

If you have some doubts, in this page you will easily find the answers to all your questions, just click on the cathegory of your interest.

Lowest rates: our rates are the cheapest you can find online.
Flexible cancellation/modification: you can cancel/modify your reservation for free until 2 days prior to arrival.
Special discounts: if you are a group or you are planning to reserve a room for more than 5 nights we may have a special discount for you.


The city tax is a tax for guests over the age of 18, imposed by the city. The cost is €3 per person per night. You can pay it at check-in, with cash or card. If you wish to pay your room in advance, you can include the payment for the city tax.

No, if you book through our website it is not included in the room price. If you book through third-party websites, it depends on their selling policies.

For payment, we accept cash, bank transfer, payconiq, Visa, Visa Electron, Mastercard, Maestro, Vpay and all the other common circuits of credit/debit cards. We do not accept American Express.

For the pre-authorisation, we accept all cards except for American Express and Visa Electron. Our system cannot process Visa Electron cards unless the card itself is present at the hotel. For this reason, we cannot accept it as a guarantee for the reservation.

Our bank account details are as follows:
IBAN:     BE58 7360 3975 2179
BIC:        KREDBEBB
LUTAZI bvba - Barrestraat 3 - 9000 Gent

When you make the bank transfer, please mention your reservation number and guest name in the payment description.

If you wish to pay in advance, these are your options:

a)    Bank Transfer to:
IBAN:     BE58 7360 3975 2179
BIC:        KREDBEBB
LUTAZI bvba - Barrestraat 3 - 9000 Gent
Please mention your reservation number and guest name in the payment description.

b)    If you have provided your credit card, we can charge the amount in advance upon your request.

c)    Advance payment directly at the hotel with credit/debit card or cash.



No. In order to guarantee your reservation we ask for your credit card details, but we do NOT charge in advance. If you prefer paying in advance, you can do it via bank transfer, credit card or cash.

If you do not have a credit card, you can guarantee your reservation in two ways:

  • Bank Transfer of the equivalent of minimum your first night’s stay to:
    IBAN:     BE58 7360 3975 2179
    BIC:        KREDBEBB
    LUTAZI bvba - Barrestraat 3 - 9000 Gent
    Please mention your reservation number and guest name in the payment description.

  • Advance payment directly at the hotel with credit/debit card or cash.
No. To guarantee your reservation we only make a pre-authorisation on the credit card. With the pre-authorisation, the amount equivalent to the cost of your stay is temporarily blocked on your bank account. After a short period (2-3 weeks), your bank will automatically unblock that amount. Pre-authorisation is NOT a payment.

The pre-authorisation is a standard procedure in order to guarantee your reservation. The amount equivalent to the cost of your stay is temporarily blocked on your bank account. After a short period (2-3 weeks), your bank will automatically unblock that amount. Pre-authorisation is NOT a payment.

Usually the pre-authorisation stays active for max. 2-3 weeks after your reservation, depending on your bank. In case of any issues, please contact your bank and ask to cancel the pre-authorisation on your account.

No, you are free to pay with cash or any card you prefer (excluding American Express).

Yes! If you would like to give a special present, you can buy our gift voucher. You can choose the number of nights and we will prepare a voucher with a personalised code. The voucher has a 1-year validity and there’s no name on it. Once we receive your payment (via Bank Transfer or at the Reception desk), we will send the voucher via e-mail. Please contact us for more information.

If you have not received our e-mail, first make sure to check your Spam folder. If you cannot find it, please send the hotel an e-mail or give us a call, and we will send it to you again.

Ideally, yes. This way we can optimise your stay. Please make sure to inform us before 12:00 PM on your arrival day - after this time we cannot guarantee your bed preference.

Children up to 6 years old can stay at our hotel without cost if they sleep in the parents’ bed. If you need a separate bed for your child, he/she will be counted as an extra person.

We can assist you in Dutch, French, English, Spanish and Italian.

All we need is your ID-card, passport or driving license.

Yes. It is definitely handy to know your estimated time of arrival in order to optimise your welcome. If you will be arriving after closing time of the reception (22:00 Mon-Fri / 19:00 Sat-Sun), please inform us beforehand.

From Monday to Friday: 7:00 - 22:00.
Saturday and Sunday: 8:00 - 19:00.

From Monday to Friday: 14:30 - 22:00.
Saturday and Sunday: 14:30 - 19:00.
If you arrive before check-in time, you can leave your luggage in the hotel and go out to enjoy the city in the meantime.

If you will be arriving after closing time of the reception, do not worry. Contact us in advance and we will send you instructions, explaining how you can access your keys.

Yes, we can store your luggage for free if you arrive before check-in time.

Yes, of course. In case of difficulties, an emergency number is displayed in the window next to our front door.

If you booked directly via our website/phone/e-mail, send us an e-mail or call us and we will adapt the number of guests in our system. Please mind there may be a price difference.

If you booked via Booking.com or another travel website, you will have to contact them to make the change. You can also give us a call, so we can give you information about the price difference.

If you booked directly via our website/phone/e-mail and you want to modify or cancel your reservation, you can send us an e-mail or call us.

If you booked via Booking.com or other travel websites, you can modify or cancel your reservation via the website itself. You can also give us a call, so we can give you information about availability.

If you booked directly via our website and you decided to modify your reservation, you can send us an e-mail or call us.

If you booked via Booking.com or other travel websites, you can modify your reservation via the website itself. We cannot do this for you; you have to contact the provider itself.

If you booked via our website or phone/e-mail, these are the costs:
•    Until 2 days (48H) prior to arrival: FREE OF CHARGE
•    From 48H prior to arrival: 1st NIGHT CHARGE (for each room)
•    After 14:00 of check-in day: FULL AMOUNT

If you booked via Booking.com or another travel website, these are the costs:
•    Until 14:00 of check-in day: 1st NIGHT CHARGE (for each room)
•    After 14:00 of check-in day: FULL AMOUNT

No, there are not. If there is availability, we will add the extra night(s) without additional costs.

Yes, there are different cancellation terms depending on the size of the groups. Please contact us for detailed information.

Yes, our cancellation terms for 5+ rooms or 5+ nights are:
More than 3 weeks before arrival: 10 %
Between 21 and 8 days before arrival: 50 %
Between 7 and 0 days before arrival: TOTAL AMOUNT

Yes, our cancellation terms for 5+ nights or 5+ rooms are:
More than 3 weeks before arrival: 10 %
Between 21 and 8 days before arrival: 50 %
Between 7 and 0 day(s) before arrival: TOTAL AMOUNT

If you booked via our website or phone/e-mail, these are the cancellation costs:
•    Until 2 days (48H) prior to arrival: FREE OF CHARGE
•    From 48H prior to arrival: 1st NIGHT CHARGE (for each room)
•    After 14:00 of check-in day: FULL AMOUNT
•    No Show: FULL AMOUNT

If you booked via Booking.com or another travel website, these are the cancellation costs:
•    Until 14:00 of check-in day: 1st NIGHT CHARGE (for each room)
•    After 14:00 of check-in day: FULL AMOUNT
•    No Show: FULL AMOUNT

If you booked via Booking.com or other travel websites, you can cancel your reservation via the website itself. We cannot do this for you; you have to contact the provider itself.

If you booked directly via our website and you decided to cancel your reservation, you can send us an e-mail or call us.

On your departure day you have time till 11:00 to leave your room.

A late check-out can be requested (max. until 12:00), but cannot be guaranteed. Feel free to ask at reception.

You can leave your keys in the mailbox outside, next to our front door. Please inform our receptionist in advance about your early departure.

Yes, you can leave your suitcases in our hotel after you check out. Make sure to pick them up before reception closes (22:00 Mon-Fri / 19:00 Sat-Sun).

Yes, we can call a taxi for you. If you need a taxi at a specific time, we suggest you ask in advance, so we can book it for you.

Unfortunately, pets are not allowed in the hotel. The only exception we make is for assistance dogs. Please inform us in advance whether you will bring your assistance dog, so we can arrange a suitable room for you.

Yes, we can provide you with a baby bed. In case you need it, please let us know before 1:00 PM on your check-in day, and we will make sure it is set up in your room.

You share the “shared bathroom” with just one other room. The shared bathroom is located in the corridor next to your room.

Most of the rooms are equipped with a shower. Some of the rooms have a bath, but to limit the excessive use of water, they can only be used as showers.

A deluxe room is bigger than a standard double room and has the best view, facing St. Bavo’s cathedral and beyond.

Children up to 6 years old can sleep in the parents’ bed. For children up to 3 years old we can provide a baby bed for free (upon request before your arrival).

The frequency depends on your preference. Normally, we change them every day. If you leave them on the floor, we will replace them. If you do not mind re-using your towels, you can hang them up. The environment will thank you :-)

Yes, you can find shampoo and soap in all the rooms.

Yes, there are towels in all the rooms.

Yes, there is free Wi-Fi throughout the entire hotel. You can find the password at reception and in your room.

No, there is no elevator. If you have trouble climbing stairs, please let us know in advance and we will try to give you a room on the ground or first floor.

Yes, our deluxe rooms boast a beautiful view on St. Bavo’s cathedral and beyond. Some of our standard rooms also look out over the pretty city of Ghent.

All of our rooms are quiet, since the hotel is located in a very calm street. There is very little traffic or passage, even though we are in the heart of the historic city centre.


We have one room on the ground floor that is easily accessible for people with physical disabilities. Please make sure to inform us in advance if you require a room on the ground floor.

Yes, smoking is forbidden in the entire hotel.

Yes, a hairdryer is a standard amenity in all the rooms.

Yes, Betty Bijoux will be happy to attend to you in our cosy bar! You can come and relax on our sofas while eating pizza, paninis, soups and quick meals. You can also sip a very good Italian coffee or different types of Belgian beer.

Yes, Betty Bijoux will be happy to attend to you in our cosy bar! You can come and relax on our sofas while sipping a very good Italian coffee or different types of Belgian beer. We also have snacks, cakes, pizza, paninis and quick meals.

Yes, this is possible, but please inform us in advance. The cost of an extra breakfast is €10 per person.

Yes, if you let us know in advance, we can put a little cold breakfast in your room the night before you leave.

Yes, if you let us know in advance, we can make sure there are some vegan options available for you. For vegetarians there should be plenty of things available on the spot, but if you have any special requests, feel free to let us know and we will try our best to make it happen!

Yes, if you let us know in advance we can make sure there are some gluten-free / lactose-free options available for you (soy milk, gluten-free bread, etc.).

We serve a very nice Italian coffee (Caffè Pedron) for free during breakfast. If you want a special treat, you can order an Italian espresso or cappuccino for a small price.

We serve a little bit of everything: coffee, tea and infusions, fruit juices, cold and hot milk, toast bread and rolls, ham, salami, different types of cheese, muesli, yoghurt, jams, honey, Nutella, apples, eggs. If you have any allergies please let us know in advance, and we will make sure to provide lactose-free or gluten-free products for you.

We offer a breakfast buffet with many things to eat and drink, and for a small extra price you can ask for an Italian espresso, a cappuccino or a hot chocolate.

From Monday to Friday: 7:00 - 10:30.
Saturday and Sunday: 8:00 - 11:00.

Yes, out hotel is situated in the heart of the historic centre; most of the important sights are right around the corner.

Most of the important sights are right around the corner: St. Bavo’s cathedral, the Belfry, St. Nicholas’ church, the Castle of the Counts, the Graslei/Korenlei etc. We are also located near plenty of trams and buses that can take you anywhere you would like to go.

Since we are situated right at the heart of the city, it is really easy to find a nice restaurant or bar nearby. Ask our receptionist for some recommendations tailored to your preferences, or find some inspiration via the visit.gent website.

Two European motorways cross each other in Gent: E17 and E40. Via E17 follow the exit “Gent Centrum” (B401). Via E40, from the motorway intersection in Zwijnaarde, first follow ‘Antwerpen’ (E17) for a short bit, then take the ‘Gent Centrum’ exit (B401). For more information check our contact page.

From Sint-Pieters train station, take tram 1 (direction: Wondelgem Industrieweg) and get off at “Korenmarkt”. From there it is a 5-minute walk to the hotel. For more information and timetables, visit the De Lijn website.

When leaving the station via the main exit, walk straight ahead, then turn right to pass underneath the bridge. You will see the bus platforms. Cross the street to take bus 3, 38 or 39 to stop “Bij Sint-Jacobs”. From there it is a 5-minute walk to our hotel. For more information and timetables, visit the De Lijn website. www.delijn.be.

The nearest train station to our hotel is Gent-Dampoort. From this station, it is a 12-minute walk to our hotel or 5-minute bus ride.

A single tram/bus ride costs €3 per ticket. You can also purchase a day ticket for €6 or a 10-ride carnet for €16 which is the more convenient tariff if you are planning to use public transport often or share it with another person. For more information, visit the De Lijn website.

If you will arrive by train, your best option is to take a taxi from the station, because the buses and trams ride at a much lower frequency late at night. To see what time you can catch the last bus/tram, have a look on www.delijn.be.

If you are coming by car, you can drop off your luggage at the hotel and then go park at one of the nearby underground car parks. More information about car parks in Gent can be found via the Stad Gent website.

No, our hotel does not have private parking but there are several underground car parks nearby. For more information, visit the Stad Gent website.

Yes, the closest underground car parks are:
- Parking P2 REEP - Seminariestraat 9, 9000 Gent
Rate: €26/ 24h  300m from the hotel (5 min walk)
- Parking P1 VRIJDAGMARKT - Vrijdagmarkt, Gent
Rate: €26/24h   500m from the hotel (7 min walk)

A cheaper option is:
- Parking P3 GENT ZUID - F. Rooseveltlaan 3A, 9000 Gent
Rate: €14.50/ 24h  900m from the hotel (12 min walk)

For an overview of all underground car parks and rates visit the Stad Gent website.

No, but there are free car parks located just outside of Ghent city centre, with a direct connection to the city centre via public transport (Park-and-Rides):

- P+R Gentbrugge - Land van Rodelaan 9, 9050 Gentbrugge
3 Km from the Hotel (10 min tram ride + 5 min walk)
Tram 2 (Direction: Melle Leeuw - Stop: Lippensplein)
- P+R The Loop / Expo - Hélène Dutrielaan, 9051 Sint-Denijs Westrem
5 Km from the Hotel (20 min tram ride + 5 min walk)
Tram 1 (Direction: Wondelgem Industrieweg - Stop: Korenmarkt)

For more options and more information visit the Stad Gent website.

Yes you can, but pay attention, because many of the streets in the city centre are for residents only. Mind also that you have to pay for parking in all the streets in the centre. The further from the centre you park, the cheaper the price. You can consult Ghent’s street plan here.

There are many local taxi companies available in Ghent. The ones we recommend are:

V-Tax (+32 9 222 22 22)
Taxi Gent (+32 9 333 33 33)
Taxi 11 (+32 9 211 11 11)

You can find an overview of local taxi companies via this link.

The price will differ depending on your starting point and time of day, but on average you will pay around €10 to get to our hotel from Gent Sint-Pieters or Gent Dampoort.

The tariffs are the same for all taxi companies in Gent. The starting price is €8,50 (3 km and 5 min waiting time included). For every kilometre above that, there’s an extra cost of €2,30 (up until 40 km). Mind that between 22:00 and 6:00 there is an additional fixed cost of €2,50.

Yes, you can buy 48h (30€) or 72h (35€) City Cards at our hotel. A City Card gives you access to all the main attractions and museums, and includes a guided boat tour, use of buses and trams, and bike rental for a day.

Yes, you can buy bus and tram tickets at our hotel. We sell single rides, day tickets and 10-ride tickets.

Right here:

FLANDRIA HOTEL
A: Barrestraat 3, 9000 Gent
T: +32 (0) 9 22 30 626
E: info@flandriahotel.be
W: www.flandriahotel.be
VAT: BE 0525 705 554
IBAN: BE58 7360 3975 2179
BIC: KREDBEBB

For more information visit our contact page

No, we do not, but there is a laundrette at a 2-minute walk from our hotel.

No, we do not, but you can easily find several rental bikes in the city centre. For more information check visit.gent.

Yes, you can store your bicycle in our hotel, but we have limited space so please let us know in advance.

The hotel itself does not offer any tours, but you can ask our receptionist about the free walking tours organized by different guides in Ghent.
Some suggestions:

Ben's Ghent
Free Walking Tours

Yes, at check-in you will receive a free city map and a free city guide.

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